Introduction and who we are
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit and use this website. We run an independent information and comparison service about licensed Australian betting sites. We are not a bookmaker, we do not accept bets, and we do not hold customer funds. In this policy, “we”, “us” and “our” refer to the operator of this website, and “you” refers to any visitor to it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website you agree to the practices set out below. This website is intended for adults aged 18 and over.
Scope of this policy
This policy covers this website and any related pages, forms, newsletters and services we provide. It does not cover the websites or apps of the third-party betting operators we review or link to. Those operators are separate businesses with their own privacy policies. Once you leave our site, your information is handled under their terms, not ours.
What personal information we collect
We keep what we collect to a minimum. Depending on how you use the site, this may include contact details you give us, such as your name and email address when you use a contact form or subscribe to a newsletter, the content of any message you send us, and your communication preferences. We also collect technical and usage information automatically, including your IP address, an approximate location derived from it, your device and browser type, the pages you view, the links you click, and the date and time of your visit. Where you follow a link to a betting operator, we may record that the referral came from our site so our affiliate arrangements can be measured. We do not collect identity documents, payment-card details, banking information or betting histories, because we are not a gambling operator and do not need them.
How we collect your information
We collect information in three ways: directly from you, when you complete a form, subscribe or contact us; automatically, through cookies, server logs and analytics tools as you browse; and, in limited cases, from third parties such as our analytics or email-delivery providers, who process information on our behalf.
How we use your information
We use your information to operate, maintain and improve the website and its content; to respond to your enquiries and provide support; to send you newsletters or updates where you have asked to receive them; to measure how the site is used and how our referral links perform; to keep the site secure and prevent fraud, abuse and technical misuse; and to meet our legal obligations. We treat gambling as entertainment and we do not profile you to encourage betting.
Legal bases for visitors from overseas
For visitors in Australia, we handle personal information under the Australian Privacy Principles. If you access the site from the European Union or the United Kingdom, we rely on these legal bases under the GDPR and UK GDPR: your consent, for example for newsletters and non-essential cookies; our legitimate interests in running, securing and understanding the site, balanced against your rights; and compliance with a legal obligation where one applies. You can withdraw consent at any time.
Sharing and disclosure
We do not sell your personal information. We share it only where necessary, with technology and hosting providers that run the website, analytics providers that help us understand how it is used, email or newsletter providers that deliver our communications, and the affiliate networks and betting operators we link to. Any data shared with affiliate partners is limited to aggregated or referral-tracking information, not your identity documents or financial details. We may also disclose information where the law, a court or a government agency requires it, or where it is needed to protect our legal rights.
International data transfers
Some of our providers may store or process information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including through contractual protections. For EU and UK visitors, transfers outside the EEA or UK are made under appropriate safeguards such as Standard Contractual Clauses.
How long we keep your information
We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires. As a guide, enquiry and contact messages are kept while we deal with your request and for a reasonable period afterwards; newsletter details are kept until you unsubscribe; and technical and analytics data is kept in identifiable form for a limited period and then aggregated or deleted. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Cookies
We use cookies and similar technologies to make the site work, remember your preferences, and measure traffic and referrals. Essential cookies are needed for the site to function. Analytics and preference cookies are optional and are used only where permitted. You can control or delete cookies through your browser settings, though some features may not work correctly if you disable them.
Security
We use reasonable organisational and technical measures to protect personal information against loss, misuse and unauthorised access, including access controls and encryption in transit where appropriate. No website can guarantee absolute security, but we work to keep the limited information we hold protected.
Your privacy rights
Under the Australian Privacy Principles you can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate. To make a request, contact us using the details below. If you are unhappy with how we handle your personal information or a privacy request, you can complain to us first and then to the Office of the Australian Information Commissioner (OAIC).
If you are in the EU or UK, you also have rights under the GDPR and UK GDPR to access, correct, erase, restrict or object to processing, to data portability, and to withdraw consent, as well as the right to complain to your local supervisory authority. If you are a California resident, you may have rights under the CCPA and CPRA to know what personal information we collect, to request deletion or correction, and to opt out of any “sale” or “sharing” of personal information. We do not sell personal information.
Children and age restriction
This website is for adults only. Its content concerns gambling, which is restricted to people aged 18 and over in Australia. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it. If you believe a minor has given us information, please contact us.
Responsible gambling
We are committed to responsible gambling. Betting should be treated as entertainment, not a way to make money. For the tools available to help you stay in control, self-exclusion through BetStop, and free support services, please see our Responsible Gambling page.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will change the “Last updated” date at the top of this page, and any significant change will be made clear on the site. Please review this page from time to time.
Contact us
If you have questions about this policy or want to make a privacy request, you can reach us here.
Phone: 1800 246 810 (Monday to Friday, 9:00am–5:00pm AEST)
We respond to privacy requests within a reasonable time and in line with the Australian Privacy Principles.